A little clarity. A lot of care.

When will my order arrive? Test orders do not create shipments. Delivery methods, courier partners, shipping fees and estimated delivery windows have not been finalised. A test checkout showing no delivery charge does not mean that future orders qualify for free shipping.

Final delivery coverage, rates and timeframes will be published before live sales begin.

Can I return or cancel an order? There is nothing to return for a test purchase because no goods are sent and no real charge is made. For a checkout problem or an order question, send the beautyHub 360 team your order number and a description of the issue. Do not include card details or passwords.

Return eligibility, deadlines and refund procedures will be confirmed before live ordering. Applicable consumer rights are not excluded.

Where can I see my purchases? Sign in and open Order History to see orders placed while signed in to that account, their payment and order statuses, and any tracking number provided. Guest test purchases remain accessible through their private confirmation links; they are not automatically added to an account. Forgotten your password? Use the password-reset link on the sign-in page.

Your bag and favourites are saved in this browser, not synced across devices. Keep your sign-in details and guest receipt links private.