Shipping policy

Delivery methods & coverage

No courier service, standard delivery, express delivery or collection option is currently available. The preview is set to Philippine pesos and accepts Philippine delivery addresses for test checkout, but this does not confirm service to any particular address. Final courier partners, service areas and restrictions will be published before live sales.

Shipping costs

Shipping rates, free-delivery thresholds and any remote-area fees have not been set. A test checkout that shows no shipping fee does not represent a free-shipping offer. Applicable delivery charges will be disclosed before payment when live ordering becomes available.

Dispatch & estimated delivery times

There is currently no dispatch schedule or delivery timeframe for test orders. Processing times and estimated transit windows for each available method and destination will be confirmed before launch. No next-day, express or guaranteed-arrival service is being offered.

Beauty-product handling

Shipping eligibility for fragrance, aerosols, liquids and other restricted beauty products will depend on the final products, destination and courier rules. Packaging and handling arrangements are still being prepared. Sample product listings are not confirmation that an item can be shipped.

Tracking & order status

Signed-in customers can view saved purchases and their current status in Order History. Test payment confirmation is not a dispatch confirmation. A tracking number will be shown there only if one has been added; no actual tracking or shipment is generated for test orders.

Delivery questions & returns

For an address question, checkout issue or order enquiry, contact the beautyHub 360 team and include your order number where relevant. Return deadlines, eligibility and refund procedures will be published before live sales. See our FAQs for current support information.